On this page
This policy explains how Steris Healthcare Pvt. Ltd. handles information when you browse the STERIS online pharmacy, create an account, upload a prescription, place an order or contact our team.
Information you provide
- Account and contact details, such as your name, mobile number and email address.
- Delivery and billing details, including the recipient, postal address and pincode.
- Order information, including products, quantities, delivery status, returns and refund requests.
- Prescriptions and related information that you choose to submit for pharmacist review.
- Messages, product concerns and supporting images submitted to customer support.
If you place an order for someone else, provide their information only with appropriate authority. Share only the information needed to fulfil the request; avoid unrelated medical records.
Information collected during use
The service may process IP addresses, browser and device information, login events, error logs, cart identifiers and activity needed to maintain the website and prevent misuse. Cookie or local-storage records can keep your session, cart and privacy choices working.
Optional analytics, advertising and session-replay tools depend on the choices you make and the integrations enabled on the website.
Why we use information
We use relevant information to operate your account, verify prescription requirements, process payments and orders, arrange delivery, handle returns and refunds, answer enquiries, prevent fraud and meet record-keeping or other legal obligations. Optional measurement and marketing tools are used according to your choices and applicable requirements.
Providing essential order or prescription information is necessary for the associated service. If information is missing or withdrawn, we may be unable to complete that particular request.
Prescriptions and health information
Prescriptions are used for pharmacy review and related order support. Access is limited to the personnel and service providers involved in those tasks and the operation of the service. Do not post prescriptions in public reviews or send them through an unrelated enquiry. Use the prescription upload flow.
Website medicine information does not replace a consultation with your treating healthcare professional.
Payments and service providers
Payments are handled through the methods and payment providers displayed at checkout. We use transaction identifiers and payment status to reconcile orders and refunds. Do not send full card details, PINs or payment OTPs to support.
Information needed to perform a service may be shared with payment processors, delivery partners, hosting and storage providers, communications providers and other operational service providers. For example, delivery partners need recipient and delivery details; they do not need your account password. Information may also be disclosed where required by law, a lawful request, or to address fraud and protect legal rights.
Cookies and your choices
Essential storage supports account access, the shopping cart, security and saved preferences. You can select Essential only in the privacy banner. Optional analytics, advertising and session replay remain subject to the recorded choices.
You can reset this site's cookies and site data in your browser to see the consent options again. Clearing site data may sign you out or remove a guest cart. Browser settings can also restrict cookies; some essential functionality may then be unavailable.
Retention and security
Information is retained for as long as necessary for the service, accounting, pharmacy records, complaint handling, fraud prevention and applicable legal requirements. A deletion request may not remove records that must be retained for these purposes.
We use access controls and technical safeguards appropriate to the systems involved. No internet service can guarantee absolute security. Keep your sign-in credentials and device secure, and contact us if you suspect unauthorised account activity.
Access, corrections and privacy requests
Contact support to request access to your information, correction of inaccurate details, deletion where permitted, or help with consent and communication preferences. We may need to verify your identity before acting. We will explain where a request cannot be completed because a legal retention requirement or another applicable restriction applies.
Adults should manage purchases and prescription submissions for children or people in their care. Third-party sites linked from this website have their own privacy practices.
Updates and complaints
The current policy is published on this page. Changes to services or legal requirements may require updates. To raise a privacy complaint, email support with the subject Privacy request or Privacy complaint and describe the issue without including unnecessary medical details.
Contact and support
For questions about this page, contact Steris Healthcare Pvt. Ltd. at contact@sterispharma.com, call 8955945010 or 6377716668, or use our contact page.
Correspondence address: Plot No. A-68-69, Sunder Singh Bhandari Nagar, Swej Farm Circle, Sodala, Jaipur, Rajasthan 302019, India. Include your order number where relevant. Never share your OTP, password, card PIN or UPI PIN.