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This policy explains delivery for orders placed through the STERIS online pharmacy. Delivery is subject to serviceability, stock and required pharmacy checks.
Check your delivery pincode
Set your pincode before ordering and enter the complete recipient name, mobile number, building or house number, locality, city, state and pincode at checkout. Serviceability and the estimate shown for your address are more relevant than a general website delivery message.
A delivery option displayed for one location may not be available for another. If your location is not serviceable, contact support before making alternative arrangements.
Processing and prescription review
Orders must pass the applicable payment, stock and prescription checks before dispatch. An unclear prescription or missing information can delay processing. Keep your registered phone available for any clarification.
Items requiring special handling can be supplied only where the necessary delivery arrangements are available. Do not assume that every product can be dispatched to every pincode.
Delivery estimates
The estimate shown for your order is an estimate, not a guaranteed appointment. Processing time, courier coverage, holidays, weather, local restrictions and operational disruptions can affect arrival.
Check the order status for the latest available information. If the stated estimate has passed or the tracking has stopped progressing, contact support with your order number. We cannot promise a universal one- or two-day delivery period.
Shipping and payment-related charges
Review delivery charges and any payment-related fee in the final checkout summary before confirming. Free-shipping eligibility, where offered, depends on the conditions shown for the order.
Do not rely on an old banner or previous order to determine the current charge. Any applicable charge should be visible before payment.
Tracking and delivery attempts
Sign in and open My orders to see the available order and shipment status. Tracking becomes available as the order moves through fulfilment and the delivery partner supplies updates.
Make sure someone authorised is available to receive the parcel. If an attempt is missed or the address needs correction, contact support promptly. Redelivery or an address change depends on the parcel's current location and courier capability; it is not automatic.
Check the parcel on arrival
Check the outer parcel and compare the delivered items with the invoice. For a damaged or visibly tampered parcel, raise the concern with the delivery representative where possible and contact support. Keep the packaging, shipping label and relevant product details while the concern is reviewed.
If an item is wrong, damaged, expired or missing, avoid using the affected item and follow the Return Policy. The normal online request window is 48 hours after recorded delivery; contact support for concerns that cannot be raised online.
Delays, missing parcels and refunds
If a parcel is marked delivered but cannot be found, check with the authorised recipient and contact support with the tracking reference. Do not publish your full delivery address or medical information in a public complaint.
For an order that cannot be fulfilled or a confirmed delivery failure, support will review the appropriate resolution. Approved refunds follow the Refund Policy. Applicable consumer rights remain available.
Contact and support
For questions about this page, contact Steris Healthcare Pvt. Ltd. at contact@sterispharma.com, call 8955945010 or 6377716668, or use our contact page.
Correspondence address: Plot No. A-68-69, Sunder Singh Bhandari Nagar, Swej Farm Circle, Sodala, Jaipur, Rajasthan 302019, India. Include your order number where relevant. Never share your OTP, password, card PIN or UPI PIN.